TY - BOOK AU - Cohen,Steven AU - Eimicke,William B. AU - Heikkila,Tanya TI - The effective public manager: : achieving success in a changing government SN - 9780470282441 U1 - 352.3 PY - 2008///] CY - San Francisco, CA PB - Jossey-Bass KW - Public administration KW - lcgft N1 - Includes bibliographical references (pages 345-363) and index; The perpetual crisis in public management; Defining effective public management; How to find and keep good people; Developing effective working relationships; Structuring systems, tasks, and responsibilities; Understanding and applying innovation strategies in the public sector; The art and craft of contracting; Gathering, organizing, and using information; Mastering the budgetary process; Shaping organizational goals and strategies; Communicating with the public, the media, and stakeholders; Surviving and thriving in public service ER -