TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Total quality management
SN  - 9789814441001
U1  - 658.4013 
PY  - 2013///]
CY  - Singapore
PB  - Cengage Learning Asia
KW  - Total quality management
KW  - lcgft
ER  -