Implementing digital reference services  : setting standards and making it real 
/ edited by R. David Lankes [and three others] 
 - xv, 232 pages :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1856044629 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)--United States--Case studies<br/>Electronic reference services (Libraries)--Management--United States<br/>Electronic reference services (Libraries)--Evaluation--United States
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>025.524