TY  - BOOK
AU  - Santos, Buen
TI  - Introduction to hotel and resort management
SN  - 9789715849586
U1  - 647.94068 
PY  - 2010///]
CY  - Quezon City
PB  - C & E Publishing
KW  - Hotel management
KW  - Resorts
KW  - Management
KW  - lcgft
N1  - Includes bibliographical references; Organizational structure of the department; Key concepts, standards and practices; Competency-based job profiles; Hotels: an overview of the hotel and resort industry; Hotel rating system; Philippine hotel cassification; Hotel management contract; Top hotels in the world; Philippine hotels as per the department of tourism accreditation standards; Resorts; Times sharing concept; Types of time shares; Discussion questions; Learning activities; Multiple choice; The bare essentials; The global hotelier; Basic competencies of global hoteliers; Competencies of managers; The global traveler; Product knowledge; Hotel department: revenue and cost centers; Hotel operational cycle; Guest room types; Font office department; Key concepts, standards, and practices; Pre-arrival phase: reservations; Guaranteed and non-guaranteed reservations; Forms of settlement; Telephone reservation process: an overview; Arrival phase: welcoming, registering, and escorting guests; Welcoming and registering guest; Escorting a guest; Showroom; Departure phase: guest departure; Revenue management; Competency-base job profiles of selected front office personnel; Housekeeping department; Key concepts, standards, and practices; Guestroom cleaning/ housekeeping; Room inspections standard; Laundry; Minibar; Public area; Competency-based job profiles of selected housekeeping personnel; Food and beverage department; Key concepts, standards, and practices; Fine dining restaurant; Suggestive and up selling techniques; Table service; General rules for table service; Point-of-sale equiptment; Benefits of the POS System; Accreditation of restaurant in the philippines; Career guide in the food and beverage department; French kitchen brigade; Dining operations; Competency-based job profiles of selected food and beverage department personnel; Job description/ Job profile; Recruitment and selection process; Orientation program; Training; Performance appraisals; Two approaches in performance appraisal; Compensation and benifits; Employee discipline; Competencies-based job profiles of selected human resources personnel; Finance Department; Key concepts, standards, and practices; Front office accounting; Back office accounting; Breakdown of guest charges; Competency-based job profiles of selected finance person; Security department; Key concepts, standards, and practices; Emergency plan; Hotel safety and security; Handling suspicious- looking characters (SLC); Incident reports; Filing Incident reports; Security tips for guests; Competency-based job profiles of selected security personnel; Casino hotels; Casino operations; Casino revenue and support centers; Organization of casinos; Travel agencies; Travelers served by travel agencies; History of travel agencies; Types of travel agencies; Philippine travel agencies association; Travel agency operations
ER  -