TY - BOOK AU - Gage,Marty AU - Murrell,Spencer TI - User experience research: : discover what customers really want SN - 9781119884217 U1 - 658.5 PY - 2022///] CY - Hoboken, New Jersey : PB - John Wiley & Sons KW - Industrial design KW - Product design KW - Human engineering N1 - Includes index; Introduction; Making experiences actionable; Choosing a research approach; Finding your target user; Having effective conversations; Capturing clear data; Describing experiences with stimuli; Understanding the situations of use; Conducting research; Finding the big ideas; Telling the story of the future ER -