TY - BOOK AU - Rothwell,William J. AU - Bakhshandeh,Behnam TI - High-performance coaching for managers: : a step-by-step approach to increase employees' performance and productivity SN - 9780367740580 U1 - 658.3124 PY - 2023/// CY - New York PB - Routledge KW - Employees KW - Coaching of KW - Rating of KW - Training of N1 - Includes bibliographical references and index; Building a strong foundation for high-performance coaching journey; 1. The general concept of coaching; 2. Performance coaching; 3. Mindset, attitude, behavior, and performance; Phase one. Building relationship and recognizing the situation; 4. Step 1 : how to establish relatedness and building rapport?; 5. Step 2 : what is the issue at hand?; 6. Step 3 : what should be happening?; Phase two. Analyzing the gap; 7. Step 4 : what is the measurable gap?; 8. Step 5 : how important are the gaps?; 9. Step 6 : what are the root causes of the gap?; Phase three. Analyzing the solution; 10. Step 7 : how many ways can the gap be closed?; 11. Step 8 : what is the most effective way to close the gap?; 12. Step 9 : what are the consequences of closing the gap?; Phase four. Implementation and evaluation; 13. Step 10 : what are the damages of inaction?; 14. Step 11 : how to implement the solution?; 15. Step 12 : how to evaluate the successful implementation?; Support, maintenance, self-evaluation, and self-rating; 16. How effective are you?; Appendix A. Sources for education and implementations ER -