TY  - BOOK
AU  - Wagner,Rodd
AU  - Harter,James K.
TI  - 12: : the elements of great managing
SN  - 9781595629982
U1  - 658.4 
PY  - 2006///
CY  - New York
PB  - Gallup Press
KW  - Executive ability
KW  - Management
N1  - Includes bibliographical reference (pages 205-227); Introduction : the value of employee engagement; The first element : knowing what's expected; The second element : materials and equipment; The third element : the opportunity to do what I do best; The fourth element : recognition and praise; The fifth element : someone at work cares about me as a person; The sixth element : someone at work encourages my development; The seventh element : my opinions seem to count; The eighth element :  a connection with the mission of the company; The ninth element : coworkers committed to doing quality work; The tenth element : a best friend at work; The eleventh element : talking about progress; The twelfth element : opportunities to learn and grow; An element unto itself  : the problem of pay; What great managers need; A final note : the heart of great managing
ER  -