12 : the elements of great managing
Twelve
/ by Rodd Wagner and James K. Harter
- First edition
- xvii, 237 pages
Includes bibliographical reference (pages 205-227).
Introduction : the value of employee engagement The first element : knowing what's expected The second element : materials and equipment The third element : the opportunity to do what I do best The fourth element : recognition and praise The fifth element : someone at work cares about me as a person The sixth element : someone at work encourages my development The seventh element : my opinions seem to count The eighth element : a connection with the mission of the company The ninth element : coworkers committed to doing quality work The tenth element : a best friend at work The eleventh element : talking about progress The twelfth element : opportunities to learn and grow An element unto itself : the problem of pay What great managers need A final note : the heart of great managing