TY  - BOOK
AU  - Keehley,Patricia
AU  - Abercronbie,Neil N.
TI  - Benchmarking in the public and nonprofit sectors : : best practices for achieving performance breakthroughs
SN  - 9780787998318
U1  - 352.357 
PY  - 2008///]
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Total quality management in government
KW  - United States
KW  - Bench marking (management)
KW  - lcgft
N1  - Includes bibliographical references (pages 227-231) and index
ER  -