Keehley, Patricia <br/><br/>
Benchmarking in the public and nonprofit sectors   : best practices for achieving performance breakthroughs 
/ Patrcia Keeley, Neil N. Abercrombie 
 - Second edition 
 - xiv, 241 pages 
<br/><br/>Includes bibliographical references (pages 227-231) and index. 
<br/><br/><label>ISBN: </label>9780787998318 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government--United States<br/>Bench marking (management)--United States
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>352.357