TY  - BOOK
AU  - Domingo,Rene T.
TI  - Quality means survival: : caveat vendidor, let the seller beware
SN  - 9814096873
U1  - 658.562 
PY  - 2004///
CY  - Singapore
PB  - Pearson Education South Asia
KW  - Quality control
KW  - Industrial management
KW  - Total quality management
N1  - Includes bibliographical references (pages 333-347) and index; Part I. Why worry about quality; Faces and facets of quality; Quality is survival; Portraits of quality survivors; The costs of not doing the right thing right the first time; Transportation tragedies; Waste in space; Food fiascos; Medical mistakes; Electronic errors; Environmental disasters; The price of progress and profit; Are accidents man-made?; Customer power; Part II. Making quality happen; Incite the quality revolution; Kaizen—anything that works is obsolete; Who is the customer?; One more time, is the customer always right?; Customers don't care about our costs; Your internal customer is always right; The battle plan—the eight steps to quality; Authenticate your total quality; Are you a quality CEO?; Get rid of anti-quality policies?; A starter kit of quality policies; Part III. How "total" is your quality?; Good, cheap, and fast—the big Q; Product and service dimensions of quality; Multidimensional quality; Measure quality right the first time; Know your quality management style; Satisfy, delight, and surprise customers; Consistency in service quality; Of the people! By the People!! For the people???; Zen and the art of quality; Coming to terms with quality; Quality quotient quiz; FAQ on quality
ER  -