Domingo, Rene T. <br/><br/>
Quality means survival  : caveat vendidor, let the seller beware 
/ Rene T. Domingo 
 - xiv, 357 pages :  illustrations 
<br/><br/>Includes bibliographical references (pages 333-347) and index. 
<br/><br/>Part I. Why worry about quality Faces and facets of quality Quality is survival Portraits of quality survivors The costs of not doing the right thing right the first time Transportation tragedies Waste in space Food fiascos Medical mistakes Electronic errors Environmental disasters The price of progress and profit Are accidents man-made? Customer power Part II. Making quality happen Incite the quality revolution Kaizen—anything that works is obsolete Who is the customer? One more time, is the customer always right? Customers don't care about our costs Your internal customer is always right The battle plan—the eight steps to quality Authenticate your total quality Are you a quality CEO? Get rid of anti-quality policies? A starter kit of quality policies Part III. How "total" is your quality? Good, cheap, and fast—the big Q Product and service dimensions of quality Multidimensional quality Measure quality right the first time Know your quality management style Satisfy, delight, and surprise customers Consistency in service quality Of the people! By the People!! For the people??? Zen and the art of quality Coming to terms with quality Quality quotient quiz FAQ on quality 
<br/><br/><label>ISBN: </label>9814096873 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Industrial management<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562