TY  - BOOK
AU  - Barlow,Janelle
AU  - Holtz,Victoria
TI  - A complaint is a gift workbook: : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty
SN  - 9781523002993
PY  - 2023///]
CY  - Oakland, California
PB  - Berrett-Koehler Publishers
KW  - Consumer complaints
KW  - Customer services
N1  - Includes bibliographical references
UR  - https://go.gale.com/ps/i.do?p=GVRL&sw=w&u=phqcpl&v=2.1&it=etoc&id=GALE%7C56W1&sid=bookmark-GVRL
ER  -