Barlow, Janelle <br/><br/>
A complaint is a gift workbook  : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty 
/ Janelle Barlow, Victoria Holtz 
 - First edition 
 - 1 online resource 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781523002993 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints<br/>Customer services