TY  - BOOK
AU  - Aureus, Teresita A.
AU  - Suarez, Cecilia A.
TI  - Manual for call center agents
SN  - 9715844073
U1  - 658.812 
PY  - 2005///]
CY  - Quezon City
PB  - C&E Pub.
KW  - Customer services -- Handbooks, manuals, etc
KW  - lcgft
N1  - Asking for and giving information/ kinds of questions; Giving assistance/ subject-verb agreement; Giving options/ Verb tenses; Handling complaints/ prepositions
ER  -