Aureus, Teresita A. <br/><br/>
Manual for call center agents 
/ Teresita A. Aureus, Cecilia A. Suarez 
 - 263 p. :  ill. 
<br/><br/>Asking for and giving information/ kinds of questions Giving assistance/ subject-verb agreement  Giving options/ Verb tenses Handling complaints/ prepositions 
<br/><br/><label>ISBN: </label>9715844073 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services -- Handbooks, manuals, etc.
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>658.812