Laughlin, Sara <br/><br/>
The quality library  : a guide to staff-driven improvement, better efficiency, and happier customers 
/ Sara Laughlin and Ray W. Wilson 
 - xiv, 144 pages :  illustrations 
<br/><br/>Includes bibliographical references (137-139 pages) and index. 
<br/><br/>The continuous improvement approach Identify library processes and assess their importance and condition Standardize the process Measure process performance Rapidly improve the process Manage process improvement throughout the library system List of library processes Library process measures 
<br/><br/><label>ISBN: </label>9789746522205 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--United States<br/>Library planning--United States
<br/><br/><label>Dewey Class. No.: </label>025.1