TY  - BOOK
AU  - Keen,Peter G.W.
AU  - McDonald,Mark
TI  - The eProcess edge: : creating customer value and business wealth in the Internet era
SN  - 0072126264
U1  - 658.84 
PY  - 2000///]
CY  - Berkeley, California
PB  - Osborne/McGraw-Hill
KW  - Electronic commerce
KW  - Business planning
N1  - Includes bibliographical references (pages [285]-287) and index; Part I. Defining the eProcess edge; From Internet innovation to eProcess execution; Why process matters; Redefining "Process" for the Internet era; Part II. The relationship imperative; Value networks: targeting eCommerce relationships
; Defining relationships: touch and texture; Valuing and sourcing eProcess capabilities; Part III. Delivering eProcess results; Embedding business rules in software; Out-tasking and in-sourcing; Be exceptional: people plus process plus technology; Managing an eCommerce business
ER  -