Keen, Peter G. W. <br/><br/>
The eProcess edge  : creating customer value and business wealth in the Internet era 
/ Peter Keen, Mark McDonald 
 - xx, 300 pages :  illustrations 
<br/><br/>Includes bibliographical references (pages [285]-287) and index. 
<br/><br/>Part I. Defining the eProcess edge From Internet innovation to eProcess execution Why process matters Redefining "Process" for the Internet era Part II. The relationship imperative Value networks: targeting eCommerce relationships<br/> Defining relationships: touch and texture Valuing and sourcing eProcess capabilities Part III. Delivering eProcess results Embedding business rules in software Out-tasking and in-sourcing Be exceptional: people plus process plus technology Managing an eCommerce business 
<br/><br/><label>ISBN: </label>0072126264 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce<br/>Business planning
<br/><br/><label>Dewey Class. No.: </label>658.84