TY  - BOOK
AU  - Shields,Kerri
TI  - Customer centric strategy
U1  - 658.812 
PY  - 2021///]
CY  - [Place of publication not identified]
PB  - [publisher not identified]
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references; Defining customer centricity; Being a Customer Service Representative (CSR); Managing a customer service team; Using contact center technology to improve CX; Working in a customer contact center; Managing a customer contact center; Designing products, services, and processes with customers in mind; Leading a customer centric strategy
UR  - https://drive.google.com/file/d/1xM2kqAdqK-ESlFcilWaccIrSTneKUj-x/view?usp=drive_link
ER  -