Shields, Kerri <br/><br/>
Customer centric strategy 
/ Kerri Shields 
 - 1 online resource (160 pages) :  color illustrations 
<br/><br/>Includes bibliographical references. 
<br/><br/>Defining customer centricity Being a Customer Service Representative (CSR) Managing a customer service team Using contact center technology to improve CX Working in a customer contact center Managing a customer contact center Designing products, services, and processes with customers in mind Leading a customer centric strategy 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management
<br/><br/><label>Dewey Class. No.: </label>658.812