Good English + good etiquette = good business 
/ Arlene R. Queri [and two others] 
 - 273 pages 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>English communication in business Communication and its nature Communication concept Communication process Elements of communication Types of communication Levels of communication Organizational communication activity task Business communication: an introduction Concepts of business communication Methods of business communication Areas of study Managerial communication Organizational communication Human relations Team building Sales communication Report writing Computer technology/ electronic communication 10  characteristics of am effective business communication Directions of communication Internal communication External communication Aspects of business letters Qualities of an effective business letter (5Cs) Pointers in punctuations Vital and optional parts  Styles in letter writing Full blocked Modified blocked Semi blocked Square Simplified Forms of business letters Inquiry Request Order Acknowledgement Remittances Sales Application letter Resume Recommendation Declining a job order Rejecting an applicant Resignation Claim or complaint Adjustment Credit Collection Press release Nature of press release BCD characteristics Sample figures Memorandum Concept of memorandum Forms of memorandum Elements and parts Business report Concept of business report Destinations Characteristics Types of business report Information reports<br/>Progress report<br/>Periodic report<br/>Narrative report<br/>Terminal report<br/>Minutes of the meeting Research reports Parts and elements Areas and consideration Tone and format The business reporter Business proposal and feasibility study Aspects of a business proposal Types of business proposal Definition of feasibility study Parts of feasibility study Sample figures Business etiquette  Nature of business etiquette  History and tradition Social expectations Behavior standards   Importance of business etiquette  The basics and solutions  The basic of business etiquette  About the people On acquaintance and introductions Answering the telephone E-mail On meetings Interruptions Entertaining guests Etiquette in social gathering Social setting Behavior in gathering Dress code/ appearance Illustrations Table manners 
<br/><br/><label>ISBN: </label>9789710508051 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Success in business
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>650.1