TY - BOOK AU - Hiam,Alexander AU - Schewe,Charles D. TI - The portable MBA in marketing T2 - Portable MBA series SN - 047154728X U1 - 658.8 PY - 1992///] CY - New York PB - John Wiley & Sons KW - Marketing KW - Management N1 - Includes bibliographical references (pages 451-452) and index; Part 1. The marketing concept; The essence of marketing : the customer first, last, and always; Planning : using tested concepts and new ideas for marketing strategy; The marketing environment : understanding forces you can't always control; The international challenge : going global with the flying pigeon bicycle group; Part 2. Marketing knowledge; Marketing research and information : figuring out what the customer wants; Profiling markets and forecasting sales : the art and science behind the numbers; Understanding buyer behavior : customers on the couch; Part 3. The tools of marketing; Segmentation, targeting, positioning : from mass marketing to one-on-one with the customer; Product development : the business of innovation; Product management : birth, death, and resurrection; The nature of pricing : making money and capturing the customer; Place and timeā€”the distribution function : innovative guidelines for profitability; Promotion : the many faces of marketing ER -