TY  - BOOK
AU  - Solomon,Muriel
TI  - "What do I say when ...": : a guidebook for getting your way with people on the job
SN  - 0139557822
U1  - 658.452 
PY  - 1988///]
CY  - Englewood Cliffs, New Jersey
PB  - Prentice Hall
KW  - Business communication
KW  - Communication in personnel management
N1  - Includes index; Part I. What to say to the people you work for; How to communicate with a difficult boss; The three principles of complaining to achieve your aim; Preparing for presentation that will win points with your boss; Four strategies that favorably shape the boss's perception of you; Setting the stage to ask for a raise; Part II. What to sat to the people you work with; Sending the right message to vexing colleagues; Speaking up and speaking out; For guidelines for criticizing your peers; Persuasion strategies to use when you have no authority; How to capture the attention of your peers; Part III. What to say to the people who work for you; Four sure-fire ways to nurture loyalty from staff; How to motivate a demoralized; Activating nonperformers to action; Encouraging troublesome workers to act responsibly; Three cardinal rules for running dynamic meetings; Extracting great ideas from your group
ER  -