TY  - BOOK
AU  - Alson,Sheila
AU  - Burnett,Gayle B.
TI  - Peace in everyday relationships: : resolving conflicts in your personal and work life
SN  - 0897933524
U1  - 303.69 
PY  - 2003///]
CY  - Alameda
PB  - Hunter House Publishers
KW  - Conflict management
KW  - Interpersonal conflict
N1  - Includes bibliographical references (page 211) and index; Part 1. Changing the way we fight; Resolving conflict peacefully is a choice; Identifying what triggers conflict; Cooling down and centering; Letting go of blame; Part 2. Being present; Is the conflict really about this incident; Is the conflict only between us?; Is the conflict really about what happened?; Is the conflict about something in the past?; How can we bring the conflict back into the present?; Part 3. Engaging the other persons as a conflict-solving partner; Transforming the relationship through communication; Creating an opening by listening; Clearly communicating your needs and feelings; Creating the "we"; Part 4. Creating peace; Negotiating a conflict; Dealing with difficult people; Interpersonal war and peace
ER  -