TY - BOOK AU - Tannen,Deborah TI - Talking from 9 to 5: : how women's and men's conversational styles affect who gets heard, who gets credit, and what gets done at work SN - 0688112439 U1 - 651.7 PY - 1994///] CY - New York PB - William Morrow and Company KW - Business communication KW - Communication in management KW - Communication KW - Sex differences N1 - Includes bibliographical references (pages [345]-359) and index; Women and men talking on the job; "I'm sorry, I'm not apologizing" : conversational rituals; "Why don't you say what you mean?" : indirectness at work; Marked : women in the workplace; The glass ceiling; "She's the boss" : women and authority; Talking up close : status and connection; What's sex got to do with it?; Who gets heard? : talking and meetings ER -