TY  - BOOK
AU  - D'Innocenzo,Len
AU  - Cullen,Jack
TI  - The agile manager's guide to customer-focused selling
SN  - 1580990126
U1  - 658.812 
PY  - 1998///]
CY  - Bristol, Vermont
PB  - Velocity Business Publishing
KW  - Selling
KW  - Customer services
KW  - Consumer satisfaction
N1  - Includes index; The sales professional makes the difference; Plan to establish trust; Create interest; Conduct a customer-focused interview; Plan and deliver an outstanding proposal; Handle objections; Negotiate a win-win agreement; Gain commitments
ER  -