D'Innocenzo, Len <br/><br/>
The agile manager's guide to customer-focused selling 
/ by Len D'Innocenzo and Jack Cullen 
 - 110 pages 
<br/><br/> Includes index. 
<br/><br/>The sales professional makes the difference Plan to establish trust Create interest Conduct a customer-focused interview Plan and deliver an outstanding proposal Handle objections Negotiate a win-win agreement Gain commitments 
<br/><br/><label>ISBN: </label>1580990126 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling--Customer services<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812