Lucas, Robert W. <br/><br/>
Customer service  : building successful skills for the twenty-first century 
/ Robert W. Lucas 
 - Third edition 
 - xvi, 416 pages :  illustrations 
<br/><br/>Includes bibliographical references (pages 406-408) and index. 
<br/><br/>The profession Skills for success Self-help skills Enhancing customer relationship Customer service for the twenty-first century 
<br/><br/><label>ISBN: </label>0072938056 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812