Sewell, Carl <br/><br/>
Customers for life  : how to turn that one-time buyer into a lifetime customer 
/ by Carl Sewell and Paul B. Brown 
 - xx, 175 pages 
<br/><br/>Ask your customers what they want ... and give it to 'em How to give good service every time People : how to care for customer--and employees What do you pay to get good service? Leadership is performance Every impression is important Creating product that are easy to sell Borrow, borrow, borrow You are the message Bring 'em back alive 
<br/><br/><label>ISBN: </label>0385415036 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Automobile industry and trade--Customer services--United States
<br/><br/><label>Dewey Class. No.: </label>658.812