Whiteley, Richard C. <br/><br/>
The customer-driven company  : moving from talk to action 
/ Richard C. Whiteley 
 - 308 pages 
<br/><br/> Includes index. 
<br/><br/>Create a customer-keeping vision Saturated your company with the voice of the customer Go to school on the voice of the customer Go to school on the winners Liberate your customer champions Smash the barriers to customer-winning performance Measure, measure, measure Walk the talk 
<br/><br/><label>ISBN: </label>0201570904 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812