TY  - BOOK
AU  - Goodman,Gary S.
TI  - Please don't shoot the messenger!: : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!)
SN  - 0809225204
U1  - 658.4052 
PY  - 2000///]
CY  - Lincolnwood, Illinois : 
PB  - Contemporary Books
KW  - Negotiation in business
N1  - Includes index; Mastering the psychology of conflict prevention and conflict management; A universal model for communicating in the most challenging business situations; Leveling the playing field with your boss; Dramatically improving peer relationships at work; Communicating with those who report to you, and improving relations with those who don't; Troubleshooting the twenty-one toughest customer service and client communication situations; Communicating with vendors and important "outsiders"; How to prevent communication mishaps and miscues
ER  -