TY  - BOOK
AU  - Ryan,Kathleen D.
AU  - Oestreich,Daniel K.
TI  - Driving fear out of the workplace: : how to overcome the invisible barriers to quality, productivity, and innovation
T2  - Jossey-Bass management series
SN  - 1555423175
U1  - 658.5 
PY  - 1991///]
CY  - San Francisco, California
PB  - Jossey-Bass Publishers
KW  - Organizational effectiveness
KW  - Work environment
KW  - Fear
N1  - Includes bibliographical references (pages 245-246) and index; Part one. The dynamics of fear; How fear prevents people from doing their best; The boundaries of fear; Part two. How fear operates in organizations; Undiscussables : secrets that everyone knows; The repercussions of speaking up; The high cost of fear; Behaviors that create fear; Cycles of mistrust that perpetuate fear; Part three. Strategies for a high-trust work environment; Build relationships without fear; Acknowledge the presence of fear; Pay attention to interpersonal conduct; Value criticism : reward the messenger; Reduce ambiguous behavior; Discuss the undiscussables; Collaborate on decisions; Challenge worst-case thinking; Part four : Conclusion: creating a quality organization; People are ready for a workplace without fear
ER  -