TY - BOOK AU - McClay,Renie TI - Sales training solutions SN - 9781419585449 U1 - 658.31245 PY - 2006///] CY - Chicago, Illinois PB - Kaplan Publishing KW - Sales personnel KW - Training of KW - Selling N1 - Includes bibliographical references and index; What do salespeople want? / Becky Steward-Gross; Getting leadership support / Jim Graham; Sales managers as key stakeholders / Don Sterkel; Building a business case for sales training / Bob Rickert; Creating a stellar customer-centric sales force / Susanne Conrad; Building a training program / Michael Rockelmann; Making an outsourcing decision / Michael Rockelmann; Making sales training fun, interactive, and educational / Renie McClay; Creating effective product training / Diane M. Boewe; Tech talk - teaching technology to sales professionals / Luann Irwin; Developing strategies for sales training technology selection / William Magagna; Measuring the impact of sales training / Gary Summy ER -