TY - BOOK AU - Dlugacz,Yosef D. TI - Introduction to health care quality: : theory, methods, and tools SN - 9781118777916 U1 - 362.1068 PY - 2017///] CY - San Francisco, California PB - John Wiley & Sons KW - Health services administration N1 - Includes bibliographical references and index; Part I : quality management fundamentals; Foundations of health care quality; Understanding the impact of health care reform; Making the case for change; New challenges for health care professionals; Improving patient safety; Part II : applying quality tools and techniques; Working with quality tools and methods; Working with quality data; Working the quality and safety measures; Translating information into action; Preparing for the future ER -