Schlachter, Christina Tangora <br/><br/>
Critical conversations for dummies 
/ by Christina Tangora Schlachter 
 - xviii, 314 pages :  illustrations 
 - For dummies .
<br/><br/> Includes index. 
<br/><br/>Part I. The anatomy of a critical conversation Chapter 1. Let’s get critical! Making conversations count Chapter 2. The ins and outs of a critical conversation Chapter 3. Critical conversations: key elements to get you started Chapter 4. Delivering the message with impact Chapter 5. Knowing when it’s time to have a critical conversation Part II. Making sense of how you communicate Chapter 6. Building effective verbal communication techniques Chapter 7. Grasping nonverbal cues Chapter 8. Working with different communication styles Part III. Getting down to specifics: creating a critical conversation Chapter 9. Here’s the warm-up: getting yourself ready Chapter 10. Keeping challenging situations productive Chapter 11. Closing the conversation with ease Part IV. Putting it all into practice Chapter 12. Conversations in good times Chapter 13. Conversations in bad times Chapter 14. Dealing with staff disputes Chapter 15. Identifying and working through workplace complaints Chapter 16. Resolving difficult behaviors with critical conversations Chapter 17. Customer conversations Chapter 18. Hot topics in team conversations Part V. The part of tens Chapter 19. Ten benefits of leading a critical conversation Chapter 20. Ten ways to keep your cool no one else is Chapter 21. Ten ways to manage a conversation that’s going south 
<br/><br/><label>ISBN: </label>9781118490310 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management<br/>Conversation analysis
<br/><br/><label>Dewey Class. No.: </label>658.45