TY  - BOOK
AU  - Lee,Jungwoo
AU  - Han,Spring H.
TI  - The future of service post-COVID-19 pandemic, volume 1: : rapid adoption of digital service technology
T2  - ICT and evolution of work
SN  - 9789813341265
PY  - 2021///]
CY  - Singapore
PB  - Springer
KW  - Service industries
KW  - Management
KW  - Marketing
KW  - Electronic books
N1  - Includes bibliographical references; Preparing for accelerated third order impacts of digital technology in post pandemic service industry : steep transformation and metamorphosis; How the COVID-19 pandemic is reshaping the education service; Rethinking higher education post COVID-19; Transformative value co-creation in healthcare services in the COVID-19 era: the case of Centro Cardiologico Monzino; Technology perception and productivity among physicians in the new norm post-pandemic : a dynamic capabilities perspective; How COVID-19 has changed the digital trajectory for professional advisory firms; The lotus in the mud: a conceptual model of livestream yoga service experience; Technology and innovation to weather the storm? - a case study of the role of technology and innovation for startup survival in shanghai, China; Enhancing transportation service experience in developing countries : a post pandemic perspective; Post-pandemic penury of the financially marginalized in India: coping with the new normal
UR  - https://library.oapen.org/bitstream/handle/20.500.12657/46838/2021_Book_TheFutureOfServicePost-COVID-1.pdf?sequence=1
ER  -