TY - BOOK AU - Thill, John V. AU - Bovee, Courtland L. TI - Excellence in business communication SN - 0131273213 U1 - 658.45 PY - 2005///] CY - Upper Saddle River, NJ PB - Pearson Prentice Hall KW - Business communication KW - United States KW - Case studies KW - lcgft N1 - Includes bibliographical references and index ER -