TY - BOOK AU - England,Lenore A. AU - Miller,Stephen D. TI - Maximizing electronic resources management in libraries: : applying business process management SN - 9781843347477 U1 - 025.00285 PY - 2016/// CY - Waltham, MA PB - Chandos Publishing KW - Electronic information resources KW - Management KW - Digital libraries N1 - Includes bibliographical references and index ER -