TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management: : operations, strategy, information technology
SN  - 9780071263467
U1  - 658 
PY  - 2008///]
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - lcgft
N1  - Includes index
ER  -