Fitzsimmons, James A. <br/><br/>
Service management  : operations, strategy, information technology 
/ James A. Fitzsimmons, Mona J. Fitzsimmons 
 - Sixth edition 
 - xvii, 537 pages  + 1 CD-ROM 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780071263467 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>658