TY  - BOOK
AU  - Lankes, R. David
TI  - Virtual reference service: : from competencies to assessment
SN  - 9781555705282
U1  - 025.52 
PY  - 2008///]
CY  - New York
PB  - Neal-Schuman Publishing
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - lcgft
N1  - Includes bibliographical references
ER  -