Fleming, John H. <br/><br/>
Human sigma  : managing the employee-customer encounter 
/ John H. Fleming, Jim Asplund 
 - 1st edition 
 - 313 pages :  illustrations 
<br/><br/>Includes bibliographical references (pages [289]-313). 
<br/><br/><label>ISBN: </label>9781595620163 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Sales management<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.8/12