Front office operations / Grayfield T. Bajao, Rene D. Osorno

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Material type: Text

TextPublisher: Quezon City : Wiseman's Books Trading, 2020Description: x, 334 pages : illustrationsContent type:

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Contents:

Provide information in the hotel front office operations

Provide effective customer service

Receive and process reservations

Operate computerized reservations system

Provide accommodation reception services

Conduct night audit

Provide club reception services

Provide concierge and bell services

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	Cubao Branch Filipiniana Section	Filipiniana	F 647.94068 B165f 2020 (Browse shelf(Opens below))	Room use only	51587QC
Book	Main Library Filipiniana Section	Filipiniana	F 647.94068 B165f 2020 (Browse shelf(Opens below))	Room use only	51586QC
Book	Talipapa Branch Filipiniana Section	Filipiniana	F 647.94068 B165f 2020 (Browse shelf(Opens below))	Room use only	51588QC

"A guide to effective customer service"--Cover.

Includes bibliographical references (pages 334).