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Driving fear out of the workplace : how to overcome the invisible barriers to quality, productivity, and innovation / Kathleen D. Ryan, Daniel K. Oestreich

By:

Ryan, Kathleen D [author]

Contributor(s):

Oestreich, Daniel K [author]

Material type: Text

TextSeries: Jossey-Bass management seriesPublisher: San Francisco, California : Jossey-Bass Publishers, [1991]Edition: First editionDescription: xxi, 253 pages : illustrationsContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

1555423175

Subject(s):

DDC classification:

658.5

Contents:

Part one. The dynamics of fear

How fear prevents people from doing their best

The boundaries of fear

Part two. How fear operates in organizations

Undiscussables : secrets that everyone knows

The repercussions of speaking up

The high cost of fear

Behaviors that create fear

Cycles of mistrust that perpetuate fear

Part three. Strategies for a high-trust work environment

Build relationships without fear

Acknowledge the presence of fear

Pay attention to interpersonal conduct

Value criticism : reward the messenger

Reduce ambiguous behavior

Discuss the undiscussables

Collaborate on decisions

Challenge worst-case thinking

Part four : Conclusion: creating a quality organization

People are ready for a workplace without fear

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	Payatas Lupang Pangako Branch Reference Section	Circulation	C 658.5 R988d 1991 (Browse shelf(Opens below))	Available	122652d

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Includes bibliographical references (pages 245-246) and index.