Includes bibliographical references and index.

Part I. Risk management administrative issues

Risk management : an institutional imperative

Regulatory environment

Risk management in employment

Communications to reduce risk

Financing risk

Ethical issues for risk managers

Assuring safety and security in healthcare institutions

Part II. Managing risks in clinical services

Patient safety tools : integrating quality and managing risk

A primer on medical malpractice

Strategies to reduce liability : managing physicians and litigation alternatives

Risk management in selected high-risk hospital departments

Risk management for infection control programs

Risk management in psychiatry

Telemedicine

Part III. Managing risks in other healthcare venues

Risk management in ambulatory care settings

Risk management in long-term care institutions and services

Risk management in office-based surgery