Customer service marketing (Record no. 25740)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02036nam a22004577a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250324112806.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250321s2023 enka b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780367208936 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | QCPL |
| Description conventions | rda |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Torres, Edwin N. |
| Relator term | author |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service marketing |
| Remainder of title | : managing the customer experience |
| Statement of responsibility, etc. | / Edwin N. Torres and Tingting Zhang |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Abingdon, Oxon : |
| Name of producer, publisher, distributor, manufacturer | Routledge, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2023 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 277 pages : |
| Other physical details | color illustrations |
| 336 ## - Content Type | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - Carrier Type | |
| Source | rdacarrier |
| Carrier type term | volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | What is service? The origin and evolution of customer experiences |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Servicescape : visualizing service quality and value |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Service quality : tools and strategies |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer attitudes and emotions : from delight to outrage |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Waiting for service : strategies to reduce waits and the perception of waiting |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Co-creation and customization : engaging the customer's in value creation |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Electronic word of mouth : understanding the customer's voice |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The sharing economy/peer-to-peer services : revolutionizing the service market |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Subscription services and new business models |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Service technologies : delivering a seamless experience |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cross-cultural guest interactions : appealing to a broad customer base |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Recovery strategies for service managers |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Recruiting, training, and engaging talent for service organizations |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer loyalty, analytics, and relationship management |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Service innovation : the key to business growth and sustainability |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Business & money |
| 9 (RLIN) | 10969 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zhang, Tingting |
| Relator term | author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Lost status | Library use only | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| In Processing | Reference | Cubao Branch | Cubao Branch | Reference Section | 12/17/2024 | Purchased | 6691.00 | 2024-07-02-2900-01-1122 | R 658.812 T693c 2023 | 57936QC | c. 2 | Book | |
| Room use only | Reference | Lagro Branch | Lagro Branch | Reference Section | 12/17/2024 | Purchased | 6691.00 | 2024-07-02-2901-01-1122 | R 658.812 T693c 2023 | 57937QC | c. 3 | Book | |
| Room use only | Reference | Main Library | Main Library | Reference Section | 12/17/2024 | Purchased | 6691.00 | 2024-07-02-2899-01-1122 | R 658.812 T693c 2023 | 57935QC | c. 1 | Book | |
| In Processing | Reference | Talipapa Branch | Talipapa Branch | Reference Section | 12/17/2024 | Purchased | 6691.00 | 2024-07-02-2902-01-1122 | R 658.812 T693c 2023 | 57938QC | c. 4 | Book |