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Implementing digital reference services : setting standards and making it real

Implementing digital reference services : setting standards and making it real / edited by R. David Lankes [and three others] - xv, 232 pages : illustrations

Includes bibliographical references and index.

ISBN: 1856044629

Subjects--Topical Terms:
Electronic reference services (Libraries)--United States--Case studies
Electronic reference services (Libraries)--Management--United States
Electronic reference services (Libraries)--Evaluation--United States

Index Terms--Genre/Form:

Dewey Class. No.: 025.524

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