Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs

Keehley, Patricia

Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs / Patrcia Keeley, Neil N. Abercrombie - Second edition - xiv, 241 pages

Includes bibliographical references (pages 227-231) and index.

9780787998318


Total quality management in government--United States
Bench marking (management)--United States



352.357