A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty

Barlow, Janelle

A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty / Janelle Barlow, Victoria Holtz - First edition - 1 online resource

Includes bibliographical references.

9781523002993


Consumer complaints
Customer services